Terms and Conditions
Last updated: 28 May 2025
1. OVERVIEW
This page states the terms of use (“terms”) under which you (“you”) may use Dimme (“the website” and/ or “the app”) or any other products and services provided by Dimme. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms, please do not register for an account or use our website and app. These terms are effective on the date they are published on our website and app.
2. BINDING AGREEMENT AND VARIATIONS
a. Our website and app are made available for your use in accordance with these terms. These terms constitute a legally binding agreement between you and Dimme Group Pty Ltd (ABN: 62 686 442 240). By accessing or using our website and app, you acknowledge that you have read, understood, and agree to be bound by these terms.
b. We may modify these terms periodically, and any updated version will apply to your use. The most current version of the terms will always be available on our website and/or app.
c. If you do not agree to these terms, you must stop using our website and app. Your continued use of our website and app will be taken as your acceptance of the terms.
3. REGISTRATION
a. To create an account on our website and app, you must have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
b. You are responsible for ensuring that all the information you provide to us during registration (and at any other time) is accurate and complete.
c. You must promptly notify us of any changes to the information you provided at the time of registration by updating your personal details, ensuring we can communicate with you effectively.
4. PASSWORD AND SECURITY
a. When you create an account on our website and app, you will be required to set a password (“login details”). To prevent fraud, you must keep your login details confidential and not share them with anyone. You agree to inform us immediately if there is any unauthorised use of your login details or any other relevant security breach.
b. If we believe a security breach or misuse of our website and app is likely, we may ask you to change your login details or suspend your account.
c. You are fully responsible for maintaining the confidentiality of your login details and for any activities that take place under your account. You can change your password at any time, and you may delete services linked to your account at your convenience.
d. If you fail to keep your login details confidential:
• You will bear responsibility for any resulting losses or damage to both you and us;
• You must indemnify us for any losses or damage we suffer as a direct result of your compromised login details, unless we contributed to the issue.
5. AVAILABILITY OF OUR WEBSITE AND APP
a. While we strive to provide you with the best possible service, we do not guarantee that our website and app will meet all your expectations or requirements.
b. We cannot ensure that our website and app will be uninterrupted, free of faults, or errors, nor can we guarantee that our website, app, and servers will be free from viruses or other harmful elements.
c. Access to our website and app may be temporarily limited to allow for repairs, maintenance, or the addition of new content, features, products or services. We will make every reasonable effort to restore access and service as quickly as we can.
d. You acknowledge that we cannot guarantee or warrant that any files available for download through our website and app, or sent via email, will be free from viruses, worms, Trojan horses, or other harmful code. It is your responsibility to implement appropriate measures, such as data backups and security checks, to ensure the integrity and accuracy of your data and to maintain an external system for recovering any lost data.
6. YOUR USE OF OUR WEBSITE AND APP
a. We grant you a limited, revocable, non-exclusive licence to access and use our website and app solely for personal or retailing purposes.
b. You must not use our website and app for any of the following activities:
• Sharing any unlawful, discriminatory, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material, or violating any laws;
• Aggregating, copying, or duplicating any current or former Content or information from our website and app.
• Reproducing any Content or our Products for distribution;
• Linking to any Content or information from our website and app without our prior consent;
• Transmitting material that encourages conduct constituting a criminal offence or violates any applicable laws, regulations, or codes of conduct;
• Disrupting another person's use or enjoyment of our website and app; or
• Making, transmitting, or storing electronic copies of copyrighted materials without permission from the owner.
c. You agree not to resell or transfer your rights or obligations under these Terms and not to use our website and app for any unauthorised commercial purposes.
d. You may not employ data mining, robots, screen scraping, or similar automated tools to gather, extract, or publish data from our website and app (including, but not limited to, creating, maintaining, or reproducing information from our website and app on your own site or in any publication) without our prior written consent.
7. YOUR USE OF OUR PRODUCTS OR SERVICES
All Users agree to not
a. Transmit, post, distribute, store, or destroy any material, including but not limited to Content, in violation of any applicable laws or regulations, including those governing the collection, processing, or transfer of personal information, or in breach of our Privacy Policy.
b. Violate or attempt to breach the security of our website and app, including but not limited to accessing data not intended for them, logging into unauthorised servers or accounts, probing, scanning, or testing the vulnerability of systems or networks, interfering with service to any user, host, or network, or sending unsolicited emails, including promotions or advertisements. Violations of system or network security may result in civil and/or criminal liability. We will investigate such incidents and cooperate with law enforcement authorities in prosecuting Users involved in these violations.
c. Reverse engineer or decompile any part of our website, app, products and services.
d. Aggregate, copy, or duplicate any Content or information available from our website and app, including former Content or information, except as permitted by these Terms or any other agreement we have with you.
e. Copy or duplicate any of our Products or Services, including former Products or Services, except as permitted by these terms, any other agreement we have with you, or by law.
f. Post any content or material that facilitates, promotes, or endorses scams, false or misleading information, illegal activities, or provides instructional information about illegal activities or other activities prohibited by these Terms, such as making or buying illegal weapons, violating someone’s privacy, creating computer viruses, or pirating media, or that promotes any political views.
g. Share your login credentials for our website and app with any third party.
h. Access data not intended for you or log into unauthorised servers or accounts.
i. Post or submit inaccurate, incomplete, misleading, false, or outdated biographical information or information that does not belong to you.
j. Post content that includes restricted or password-protected pages, or hidden pages or images.
k. Solicit login details from other Users.
l. Delete or alter any material posted by another person or entity.
m. Harass, incite harassment, or advocate for the harassment of any group, company, or individual.
n. Send unsolicited mail or email, make unsolicited phone calls, or send unsolicited faxes promoting or advertising products or services to any User, or contact any User who has specifically requested not to be contacted by you.
o. Attempt to interfere with service to any User, host, or network, including submitting a virus to our website and app, overloading, “flooding,” “spamming,” “mailbombing,” or “crashing” (or similar activities).
p. Use our Products or Services for any unlawful purpose or illegal activity, or post or submit any Content, that is defamatory, libelous, offensive, vulgar, obscene, threatening, harassing, abusive, hateful, racist, discriminatory, menacing, or likely to cause annoyance, inconvenience, embarrassment, anxiety, or harassment to any person, or include links to pornographic, indecent, or sexually explicit material, as determined by us at our discretion.
q. Attempt to manipulate any promotion or product created by us for personal or commercial gain that results or can result in an unfair advantage over other Users or a loss for Dimme.
8. ADDITIONAL TERMS APPLICABLE TO USER
a. This section is applicable to you if you are a User.
b. We grant you a limited, terminable, non-exclusive right to access and use our website and app solely for your personal or retailing use. This allows you to view and download a single copy of the Content or materials available on our website and app for personal, non-commercial purposes or for retailing purposes. This also allows you to purchase our Products or Services personal, non-commercial purposes or for retailing purposes.
c. Upon registering with any of our website and app, you will be required to create an account and provide specific information, including a valid email address.
d. Any Profile you submit must be accurate, complete, current, and not misleading. You are required to fill out the standard fields in the Profile. Impersonation of any other person, whether living or deceased, is not permitted.
e. You acknowledge and accept full responsibility for the form, content, and accuracy of any Profile, or materials you place on our website and app.
f. You agree that you are solely responsible for any consequences arising from the creation of your account and your use of our website and app.
g. We reserve the right to offer third-party services and products to you based on your preferences identified during registration (or at any time thereafter) or where you have agreed to receive such offers.
h. For more details regarding your personal information/data, please refer to our Privacy Policy. As outlined in our Privacy Policy, we may collect certain User information and may contact Users periodically according to the terms of our Privacy Policy. Furthermore, we reserve the right to comply, at our sole discretion, with legal requirements, requests from law enforcement agencies, or requests from government entities, even if such compliance necessitates the disclosure of certain User information.
i. You understand and acknowledge that you have no ownership rights in your account. If you cancel your account or it is terminated, all your account information, including your Profile, will be marked as deleted and may be removed from our Databases and any public area of our website and app. Please note that this information may remain available for a period due to delays in the deletion process on our web servers. Additionally, third parties may retain saved copies of your information.
j. We reserve the right to delete your account and all associated information after an extended period of inactivity or for any other reason at our sole discretion.
9. ADDITIONAL TERMS APPLICABLE TO CUSTOMERS
a. This section is applicable to you if you are a Customer.
b. All prices listed on our website are in Australian Dollars (AUD) and include GST.
c. Orders are subject to acceptance and availability. We reserve the right to cancel any order for any reason, including if items are out of stock or if payment is not authorised.
d. We accept payment via debit card, credit card, Apple Pay or by any other method we have agreed upon.
e. We ship Australia-wide with estimated delivery times of up to 5 business days for standard shipping and 2 business days for express shipping. Delivery timeframes are estimates only and may vary based on your location or external factors. You will receive tracking details via email once your order has been dispatched.
f. If your product arrives damaged or defective, please contact us within 7 days of delivery with clear photos and a description of the issue. We may offer a replacement, refund, or store credit depending on the nature of the fault. We may attempt to remedy the issue through other means.
g. We do not accept change-of-mind returns.
h. Always follow product safety instructions. Safety instructions for candles are located on the base of the product. Our products may contain allergens. Please review product descriptions before purchasing if you have allergies or sensitives. We are not liable for allergic reactions or scent sensitivities to our products.
i. Many of our products are handcrafted in small batches, slight variations in colour, scent strength, volume or appearance may occur. These do not affect product performance.
j. To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our products or services. Our total liability is limited to the amount you paid for your product.
10. USER CONTENT AND SUBMISSIONS
a. You acknowledge that all User Content is solely the responsibility of the individual from whom such User Content originated.
b. You understand and agree that all information you provide, including your Profile, and account information, will be stored in our Databases.
c. You understand, acknowledge, and consent that all information you provide, including your Profile, and account information, may be transferred to countries outside of your location for storage and/or processing purposes. For more details, please refer to our Privacy Policy.
d. By submitting, posting, or displaying User Content on or through our website and app, you grant us, subject to our Privacy Policy and applicable laws, a worldwide, non-exclusive, royalty-free license to reproduce, adapt, distribute, and publish such User Content through our website and app. We will cease this licensed use within a commercially reasonable time after the User Content is removed from our website and app. We reserve the right to refuse to accept, post, display, or transmit any User Content at our sole discretion.
e. If you post User Content in any public area of our website and app, you grant permission for any User to access, view, store, and reproduce such User Content for personal use.
f. We may review and remove any User Content that, in our sole judgment, violates these Terms, applicable laws, rules, or regulations, is abusive, disruptive, offensive, or illegal, or infringes on the rights of or harms Users of our website and app. We reserve the right to expel Users and deny further access to our website and app and/or our Products or Services for violations of the Terms or applicable laws, rules, or regulations. We may take any actions concerning User Content that we consider necessary or appropriate at our sole discretion, especially if we believe such User Content could expose us to liability, damage our brand or public image, or lead to a loss of Users.
g. We do not represent or guarantee the truthfulness, accuracy, or reliability of any User Content, derivative works based on User Content, or any other communications posted by Users. You acknowledge that any reliance on material posted by other Users is at your own risk.
11. OUR RIGHT TO SUSPEND OR CANCEL YOUR ACCOUNT
a. We reserve the right to suspend your account immediately if we suspect that you are engaging in unlawful or inappropriate conduct while using our website. Additionally, we may cancel your account registration if you breach any of your obligations under these Terms.
b. You have the option to delete your account at any time.
c. The suspension or cancellation of your account and your right to use our website and app will not affect either party’s statutory rights or liabilities.
12. TERM AND TERMINATION
a. These Terms will remain fully effective as long as you are a User of our website and app.
b. We reserve the right, at our sole discretion, to pursue all available legal remedies if you violate these Terms.
c. This may include, but is not limited to:
• Removal of your User Content from our website and app;
• Immediate termination of your account registration;
• Restricting or revoking your access to our website, app, and/or any of our Services.
d. Even after you cease to be a User of our website and app, any provisions of these Terms that are intended to survive will remain in effect.
13. OUR LIABILITY
a. Our website and app (including our Products or Services) primarily serve as platforms for:
• People to purchase our products or services for their personal, non-commercial use.
• Retailers to purchase our products or services for their commercial use.
b. To the fullest extent permitted by law, we are not liable for User Content.
c. We reserve the right, at our discretion, to remove any User Content, including but not limited to Profiles or other materials, from our website and app as we see fit.
d. Our website and app may include content from other internet sites or resources. While we strive to ensure that the material on our website and app is correct, reputable, and of high quality, we make no warranties or guarantees regarding that content. If we are notified of any inaccuracies, we will make reasonable efforts to correct them promptly.
e. Be aware that there are inherent risks, including but not limited to the risk of physical harm, associated with interacting with strangers, underage individuals, or individuals acting under false pretenses. You assume all risks related to your interactions with other Users through our website and app. Information from others may be offensive, harmful, or inaccurate, and could be misrepresented or misleading. We expect you to exercise caution and common sense while using our website and app.
f. Our website, app and the Content may contain inaccuracies or typographical errors. We make no representations about the accuracy, reliability, completeness, or timeliness of any materials on our website and app. Using any part of our website and app and the Content is at your own risk.
g. While we take great care to maintain the privacy and integrity of the information you provide, there is a possibility that such information could be unlawfully intercepted by a third party during transmission over the internet or while stored on our systems or any third-party systems, as outlined in our Privacy Policy. We disclaim all liability to the fullest extent permitted by law in the event of such occurrences.
h. Our liability shall not include any business losses, such as loss of data, lost profits, or business interruption.
i. To the maximum extent permitted by law, our liability for any breach of a term (whether implied or otherwise) that cannot be legally excluded is limited, at our discretion, to either the resupply of the products or services (or equivalent products or services) or the payment of the costs associated with having the products or services supplied again.
j. In cases where we cannot exclude liability under the law, Dimme’s aggregate liability to you for all claims arising from your use of our website and app and/or our Products or Services shall be limited to AUD100. Some jurisdictions may not allow such limitations of liability, so this limitation may not apply to you.
14. DISCLAIMERS
a. We shall not be liable for any loss of information arising from any interruption, suspension, or termination of our Services, nor for the accuracy, quality, or content of information available or transmitted through our Services.
b. You acknowledge and agree that it is not our standard practice to exercise editorial control over or to edit or amend any data, content, emails, postings, or any information that may be inserted, made available, or transmitted to or from a third party through our website and app and/or our Services.
15. THIRD PARTY WEBSITES
We may provide links to websites maintained by third parties on our website and app. These linked sites are not controlled by us, and we are not responsible for their content, including their accuracy, legality, or appropriateness. These links are provided solely for your convenience, and the inclusion of any link does not imply our endorsement of the linked site. We are not liable for any copyright compliance related to these third-party sites. To the fullest extent permitted by law, we shall not be liable for any damages or losses arising from or in connection with any information or services provided by these third parties.
16. MISCELLANEOUS
a. You may not transfer any of your rights or obligations under these Terms to any other individual or entity. We reserve the right to transfer our rights or obligations under these Terms to another business if we believe that your rights will not be materially affected.
b. If you breach these Terms and we choose not to take action, we retain the right to enforce our rights and remedies at a later date or in any other situation where you violate the Terms.
c. We will not be liable for any breach of these Terms caused by circumstances beyond our reasonable control.
d. If any provision of these Terms is deemed invalid or unenforceable by a court or administrative body of competent jurisdiction, the invalidity or unenforceability of that provision will not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.
e. Dimme may assist in delivering the relevant products and services to you.
17. DEFINITIONS
a. "Applicable Laws" refers to all laws, regulations, by-laws, ordinances, codes of conduct, constitutions, and rules or directives issued by authorised bodies that apply to your use of our products and services.
b. "Australian Consumer Law" refers to Schedule 2 of the Competition and Consumer Act 2010 (Cth), as amended from time to time.
c. "Content" refers to all text, graphics, designs, information, images, videos, audio files, software, and other materials used on our website and app.
d. "Customer" refers to any person or entity who intends to or has placed an order for our products or services. This includes a User if they are also a Customer.
e. "Design" refers to the colour schemes and the layout of pages on our website and app.
f. "Dimme" refers to Dimme Group Pty Ltd (ABN: 62 686 442 240). References to "we", "us", or "our" (and similar terms) are referring to Dimme unless otherwise specified.
g. "Graphics" refers to all logos, button icons, and other visual elements on our website and app.
h. "our Database" refers to all of our products and services on our website and app, as well as the information of Users and Customers registered with Dimme.
i. "our Products" refers to any products provided by Dimme or its agents.
j. "our Services" refers to any services provided by Dimme or its agents.
k. "Profiles" refers to profiles created on our website and app
l. "Text" refers to all written content on every page of our website and app, whether editorial, navigational, or instructional.
m. "User" refers to any person or entity that accesses or uses any part of our website and app or our products and services.
n. "User Content" refers to all information, data, text, images, videos, advertisements, messages, or other materials created, posted, or displayed by Users on or through our website and app.
o. "You" or "you" refers to the individual or entity agreeing to these Terms, either for yourself or on behalf of another entity.